Technical Support & Installation Engineer

Job Position: Technical Support & Installation Engineer
Job Description: DBT Solutions - Dubai - Description Job Summary: Urgently looking for an experienced and dedicated Technical Support & Installation Engineer for a reputable company in Dubai, United Arab Emirates (UAE). Job Key Details: Investigate and identify solutions to software and hardware issues Analyze and fix technical issues, including account setup and network configuration Ask customers targeted questions to quickly understand the root of the problem Monitor computer system issues through to resolution, within agreed time limits Communicate with clients through a series of actions, either via phone, email or chat, until the issue has been solved Properly raise unresolved issues to appropriate internal teams such as software developers Give prompt and accurate feedback to customers Refer to internal database or external resources to provide accurate tech solutions Prioritize and manage several open issues at one time Follow up with clients to ensure their IT systems are fully functional after trouble... - Permanent - Full-time
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