Customer Service Executive / Sr. Executive

Description: Accel Human Resource Consulting - Dubai - Job description Handling Inbound calls & Outbound calls, Emails and Chat transactions Comprehend customers queries / Complains / Comments Display empathy/ understanding of the issue/ concern towards customer Provide quick an effective resolution to the customer’s queries Is able to communicate clearly, both written and spoken Talks in a way the customer can understand Is able to handle pressure situation and complaints of irate customers Multi-tasking ability Should be a quick learner Mandatory Adherence to company policies, rules and regulations To follow quality processes thoroughly using checklist standards. Responsible for complying with all QMS and ISMS Policies and procedures Qualifications and Technical Competencies Required Education Mandatory: 12+ 3 or Graduate in any discipline. Desirable: Graduates Experience Minimum 6months to 2 years prior work experience in International voice process Technical Competencies: (Job-related) Typing speed - 2... - Permanent - Full-time

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