Customer Service Executive

Description: Dubai - RESPONSIBILITIES Collects responses (leads), updates the MT1060-2 LEADS DATABASE, and monitors and reports on the status of direct mail campaigns. Coordinates the quotation process and prepares Quotations. Interfaces with customers after the sale and for monitors and relates information pertaining to how customers perceive the company's ability to satisfy their requirements. Maintains ongoing relations, post-sale, with each customer (relationship management) and maintains the company's customer files (customer database). Within ongoing relations are included: receiving customer complaints and/or comments; investigating complaints/comments; and resolving or obtaining resolution. Notifies Production and Purchasing of the customer's intent to supply materials during the quotation and contract review processes and coordinates delivery of customer supplied materials. Reviews sales orders to ensure requirements are adequately defined, that the order is consistent with the quotation if... - Permanent - Full-time

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