Customer Service Executive

Description: Agile Consultants - Dubai - Job Title: Customer Service Executive Job Code: CN1/AC1/351 Industry: Management Consulting Note: Candidate must be based in UAE. Job Purpose: The Customer Happiness Executive is required to mainly assist any customer that interact with company through various channels such as phone calls, email, live chat, face to face interaction etc. Job Responsibilities: Act as an ambassador for company at all times and attend to customer needs in a professional, friendly and courteous manner Ensure that a high level of professional rapport is developed and maintained with all customers Follow up on all customer enquiries and direct customer to the correct department where further information is required Be well organized in order to meet critical deadlines while responding to requests & complaints. Required to act and take decisions in a timely manner daily in order to resolve and exceed customers' expectations. Maintain proactive work processes to ensure teamwork, shuttle proc... - Permanent - Full-time

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