Technical Support Engineer

Description: Dubai - Key Responsibilities: To provide direct technical support via the phone and web based systems to our customers and partners though-out the EMEA Region. Investigate and resolve the most complex technical issues involving Leading Technology Company products Reproduction of customer environments on lab equipment in order to find solutions or report issues to R&D Work closely with R&D departments to resolve product issues Manage & resolve technical cases escalated from other support levels Creation of technical documentation and bulletins to improve internal and external knowledge base Take initiatives and ownership of the problem to drive for results Act as Subject Matter Experts on designated Leading Technology Company products Provide internal advanced training to support staff on SME products Skills and Attributes Requirements: Good knowledge of data networking protocols, specifically TCP/IP, routing and switching Strong experience with security products firewalls, IPSec... - Permanent - Full-time

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