Specialist Customer Service GCC

Description: Adidas - Dubai - Purpose & Overall Relevance for the Organisation: This diverse role will be responsible for a variety of commercial services primarily managing the allocated customer portfolio from order to cash cycle with excellent sales and operational planning. Key Responsibilities: Excellent sales and operational planning capabilities. Ensure timely and accurate order entry and release of orders for processing. Review of order book to ensure customer requested delivery is achieved and supporting order book conversion and OTIF. Ensure accuracy of product information, stock availability, pricing, terms, routing, and any other specialty handling or services. Process, coordinate and investigate customer shipment claims or return requests following existing Company policies, procedures and programs. Provide assistance and support to internal partners including Sales, Marketing, Finance, SCM representatives relating to order processing. Support business on delivery of sales and financial ta... - Permanent - Full-time

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