Service Desk Team Leader - Banking

Description: NewPath Executives - Dubai - Main Tasks / Responsibilities Developing Service Desk-wide process and workflows in collaboration with other team leaders and SD Manager Provide communication to clients in preparation for planned work and unplanned outages Raise and work with other team leaders on resolving reoccurring incidents / requests. Ensure processes are carried out in accordance with agreed standards or procedures. Raising Service Desk Team observations and recommendations to the SD Manager Lead team planning, decision making and service improvement activities Be a focal point for the team for communication and issue identification, resolution and escalation Provide technical mentoring of team members Candidate Profile/Skills Higher Education background in IT and previous IT support experience - 5 years minimum Exceptional organizational skills Excellent communication skills in written and spoken Fluent in English Ability to work independently, be highly organized and meet deadlines Tech... - Permanent - Full-time

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