Operations Manager

Description: Marsh & McLennan - Dubai - Company: Description: Main Duties and Responsibilities: - Leading the Operations Team in Dubai (DIFC office) and taking overall responsibility for the quality and service of the business. - Responsible for delivery of operational excellence in line with service, quality and cost targets. - Ensure team is operating as per company’s policies, processes and procedures. - Ensure staff is appropriately trained on the relevant systems, procedures, and policies. - Liaise with other linked functions to facilitate the achievement of service excellence. - Develop strong working relationships with client facing and market facing managers to ensure high level performance and fast, effective issue resolution. - Nurture and maintain a culture of continuous process improvement. - Maintain collaborative and professional relationships with associates across the business. - Work with O&T Leader to amend processes and technology to improve efficiency and deliver customer excellence.... - Permanent - Full-time

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