Head of Customer Experience

Description: Madison Pearl - Dubai - Key responsibilities The select candidate will lead the bank-wide business process improvement enablement’ efforts (Lean, Six Sigma, ISO) by developing and implementing a bank continuous improvement strategy and programme to consolidate and drive process improvement initiatives across the bank. He or she will lead the operational excellence programme across the bank to ensure high standards of operational excellence are realised on prioritised initiatives. Develop processes to define, monitor and report service performance against service level agreements (SLAs), service metrics, service level objectives (SLO’s) and other related service targets to drive improved service quality across the bank. Monitor and report service performance (including service metrics, service level objectives and operating level objectives) to drive service quality improvement within units and across the bank. Oversee customer focused research and reporting on internal customer satisfaction surveys (iNP... - Permanent - Full-time

APPLY HERE as Head of Customer Experience


Get a job, Upload your CV to HiringUAE
For more job offers visit UAE Careers
Be social, join our chatroom or share your experience in UAE.
Be updated, subscribe to Hiring UAE feed
Advertise here, use Post a Job or Become A Website Sponsor
Shop Artwork at UAE Art Gallery
Other services by 3rd party: Place to Stay | Fly to UAE | Dubai Visa | Geek Me Art
Become our follower!