AYS Agent (Arabic Speaker)

Dubai - JOB SUMMARY Serve as the main point of contact for all guest requests and needs, including answering calls, dispatching requests and following up to ensure satisfaction with result. Ensure handling all guest requests as well as taking guest orders. SPECIFIC DUTIES Attend to each call in a courteous and efficient manner, using correct telephone etiquette according to the Marriott International standards. Dispatch appropriate personnel to satisfy guest requests and resolve guest issues. Maintain a log of all guest requests as well as guest response. Information should include: Guest name, room number and folio number Service request issue Print and distribute report per unit requirements Maintain and be familiar with a directory of information within the hotel and local area information. Assist in maintenance of bulletin board, or other visual representation, to note any outstanding issues, supply shortages and weekly requisition, etc. Maintain a ...

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