IT Help Desk Support Specialist Dubai Job Openings

Dubai - IT Help Desk and Support Specialist- Dubai Troubleshoots and resolves IT issues via phone, web, and in-person channels Ensures all incidents are resolved against SLAs Reports on health of the helpdesk and support using uptime and ticket-related performance metrics Partners with IT and business personnel to discuss the impact of incidents on products and services Tracks and reports all open and closed incidents to leadership teams On-call support required on a rotation basis Perform other duties as requested by the Line Manager. Selection Criteria Computer Science degree from a recognized institution. 5 years of relevant network and communications work experience. Good knowledge of Networking, Desk Tops, Laptops, Printers, Windows OS etc. Relevant Cisco/Microsoft certifications. Proactive, organised and methodical approach to work. Excellent communication skills. Strong customer service ethic Ability to prioritize and quickly resolve issues Excellent analytical and p...

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