Director - Account Management

Dubai - Provide insight, consultancy and operational development plans to both internal and external stakeholders. Perform post-implementation monitoring and report violations which require invoking the Compliance Programme. Develop and manage short term operational initiatives, special projects and client-driven continuous improvement plans. Provide proactive operational support to ensure that both the client and Leading Financial Services Company are operating in the most effective and cost efficient manner while managing costs and increasing overall transaction performance (including authorization, clearing & settlement, back office processing). Identify and analyse processing problem with customer impacts; communicates ongoing situation status; Reports SLA performance and develops improvement plans to address chronic customer problems. Identify operational process improvements, whilst spotting out revenue-generating and/or cost-saving opportunities Proactively identify and seek client...

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