Helpdesk Executive

Amazon - Dubai - The helpdesk executive, reporting to Operations Manager, provides support to Payfort merchants with a key focus on customer service. The HD executive will deliver timely, accurate and professional support to merchants by responding to their queries and resolving their issues. In a fun and fast-paced environment, this position requires online and phone communication with merchants, providing them with effective solutions and accounting skills. This role demands flexibility to work in 24/7 (day/night/weekend) shifts, fixed or rotational, as assigned by the company. Responsibilities include: · · Providing timely, accurate and professional answers to merchants according to process defined SLAs and KPIs. · · Ability to perform analytical deep dives · · Consistently demonstrating clear and polite written and verbal communication skills alongside being comfortable in a merchant-facing technical role requiring solid technical capability. · · Thoroughly investigating merchant's iss...

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