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Principal, Customer Success

Job Position: Principal, Customer Success
Job Description: Dubai - The Principal, Customer Success - Hospitality Solutions will be responsible for collaborating with customers and internal teams to craft plans and lead execution for strategic initiatives. Initiatives will include leveraging product and integration expertise to devise the tactical approach to configuration and training for strategic customer implementations and to drive adoption of the strategic engagement model across the organization as an ambassador of the process. Role requires application of adult learning theories and established methods in training design to develop and delivering highly complex training content and documentation for customers. Interacts with functional organizations to develop and deliver content of courses and drive product knowledge and expertise internally within CSET and across SHS. Primary responsibilities include customer consultation, planning, development, delivery, evaluation, and up-sk…