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Showing posts with the label Head of Operations

Head of Operations

Job Position: Head of Operations
Job Description: McGregor Boyall - Dubai - Job responsibilities: Implement centralisation of Bank’s operational activities to achieve operational efficiencies and cost savings Guide and ensure preparation and implementation of policies and procedures related to bank’s operations. Review requirements of Business Units including branches in terms of their operational support requirement and ensure timely implementation. Manage Operations projects including automation, ensure timely completion, achievement of objectives and cost efficiencies. Coordinate with IT in implementing new systems and new processes. Implement and monitor standardised turnaround times for all operations processes and agree to service level agreements with business units to measure efficiency of units. Efficiently manage all operations of all alternate channels (ATM, CCDM, IVR, SMS, Online Banking and Call Centre) to enhance customer service delivery. Guide, direct, train and motivat…

Head of Operations

Job Position: Head of Operations
Job Description: McGregor Boyall - Dubai - Job responsibilities: Implement centralisation of Bank’s operational activities to achieve operational efficiencies and cost savings Guide and ensure preparation and implementation of policies and procedures related to bank’s operations. Review requirements of Business Units including branches in terms of their operational support requirement and ensure timely implementation. Manage Operations projects including automation, ensure timely completion, achievement of objectives and cost efficiencies. Coordinate with IT in implementing new systems and new processes. Implement and monitor standardised turnaround times for all operations processes and agree to service level agreements with business units to measure efficiency of units. Efficiently manage all operations of all alternate channels (ATM, CCDM, IVR, SMS, Online Banking and Call Centre) to enhance customer service delivery. Guide, direct, train and motivat…

Head of Operations

Job Position: Head of Operations
Job Description: McGregor Boyall - Dubai - Job responsibilities: Implement centralisation of Bank’s operational activities to achieve operational efficiencies and cost savings Guide and ensure preparation and implementation of policies and procedures related to bank’s operations. Review requirements of Business Units including branches in terms of their operational support requirement and ensure timely implementation. Manage Operations projects including automation, ensure timely completion, achievement of objectives and cost efficiencies. Coordinate with IT in implementing new systems and new processes. Implement and monitor standardised turnaround times for all operations processes and agree to service level agreements with business units to measure efficiency of units. Efficiently manage all operations of all alternate channels (ATM, CCDM, IVR, SMS, Online Banking and Call Centre) to enhance customer service delivery. Guide, direct, train and motivat…

Head of Operations

Job Position: Head of Operations
Job Description: Transguard Workforce Solutions - Dubai - To direct and manage the operational activities of IFS and ensure cost effective and timely delivery of contractual obligations and service provisions. Ensuring quality standards and H&S requirements are met and all Transguard policies are complied with in close liaison with the COO - IFS. To deliver profitable and compliant service to all of the portfolio customers. Responsibilities include but will not be limited to:- - Assist the COO in developing business plans, strategies and budgets, which deliver the strategic goals and financial targets of IFS - Direct and manage the operational Business Streams of IFS in such a manner as to achieve the objectives and financial targets contained in the approved business plan and maximize the profits available to the Company. - To orchestrate and implement challenging growth plans for the portfolio of contracts through continuous enterprising and strat…