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Customer Service Executive - Mandarin Speaking

Job Position: Customer Service Executive - Mandarin Speaking
Job Description: Bollore Logistics LLC - Dubai - Works with the sales team to provide customer support Maintains the data base of all client contacts and communications Handles customer's complaints, tackling issues and provides clarifications and solution Builds customer loyalty by keeping a well-established relationship with our clients and delivering a professional service Communicates with Operations on the updates and the ongoing procedures. Provides recommendation on potential products Contributes to other customer service team's efforts to accomplish related tasks as needed Effectively communicates with clients and an follow up on their feedback Maintains an effective tracking system for client enquiries up to release stage Identifies trends with current client enquiries to ensure that the required stakeholders are up to date Ensures airway bill execution, customs documentation, Delivery Order, Shipper declarat…