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Call Centre Representative

Job Position: Call Centre Representative
Job Description: I-Expatriate - Dubai - Job brief We are looking for a Call Centre Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behaviour. Include: · Managing large amounts of inbound and outbound calls in a timely manner · Following call centre “scripts” when handling different topics · Identifying customers' needs, clarify information, research every issue and providing solutions Responsibilities · Manage large amounts of inbound and outbound calls in a timely manner · Follow communication “scripts” when handling different topics · Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives · Seize opportunities to upsell products when they aris…