Customer Care Agent

Dubai - Job Description Answering inbound calls and Interact with customers to provide the necessary help while using service. Liaise and coordinate with Service Provider to resolve customer issues Interact with customers through chat and emails. Identify, research, and resolve customer issues using the admin tools and ticketing system. Perform outbound calls to follow up with customers and service providers Conduct courtesy outbound calls to customers to ensure their satisfaction Live Monitoring of the orders to ensure that the Service provider is following the KPIs set by the operations All call information according to standard operating procedures Identifying customers' needs, clarify information, research every issue and providing solutions and/or alternatives Skills 1 year Experience in Customer Care and Call Center Must be Fluent in Arabic / English, verbal & written. High School degree Excellent interpersonal, written, and oral communication skills Proper judgment ...

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