Contact Centre Champion - Value Add/Telesales

Virgin Mobile UAE - Dubai - Conduct outbound calls for tariff optimization and plan upgrades. Perform calls for proactive and reactive retention. Support customers who are facing payment issues. Manage inbound chat queries into sale. Assist with email communications and re-targeting customers. Assist in life customers with chat and seek to upsell to different plans. Answer all customer inquiries in a friendly, professional and efficient way. Maintain customer services standards by responding to all contacts promptly, remaining courteous and professional at all times. Provide clear and concise responses to all customer enquiries and complaints and ensures all information is accurate in response to the customer. Resolve customer complaints end to end. Refer unresolved queries for further action as necessary by following a pre-defined escalation process. Respond to customer queries through online channels, e.g. social media, emails, in-app chat Contribute to overall achievements of required service level...

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