IT Service Management Specialist (PSS)

Flydubai - Dubai - The IT Service Management Specialist (PSS) will be responsible for the implementation of all IT Service Management processes within the IT Production Service team. The role will manage the Incident, Problem, Change, Availability, Event, Knowledge and Service Continuity Management functions for critical Tier 1 systems running in on premise and cloud data centers. The role will also collaborate with multiple IT and Business teams, to ensure that Service Catalogs, policies and procedures related to new or existing services are up to date and of the highest quality. KEY ACCOUNTABILITIES Key Activities - Responsible for driving and managing Incident Management; Problem Management; Change Management; Asset/CMDB Management; Knowledge Management, Service Continuity (including DR and BCP) and Event Management - Lead the IT Production and other technical team in resolving incidents and problems 24 x7 within the agreed SLAs. Ensure compliance with established policies and procedures. - Es...

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