Customer Service Executive

Nestlé - Dubai - Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future. Understand the customers contact and order methods/frequency whilst promoting efficiency of tools to achieve error free data Understand system alerts indicating order, delivery or billing/credit control issues surrounding the order process Application of reason code methodology to record appropriately all changes within customer orders Define & set in system product substitutions rules in agreement with the Operating Countries (OPC) Liaise with OPC on allocation of critical stock to manage demand Highlight to OPC lead time violations and take corrective actions to resolve issues impacting order flow. Analyze Daily Order receipt and provide visibility to OPC on status (Non-confirmed& confirmed orders, OBD created, Billed) Maintain cu...

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