IT Support

Dubai - Job Description Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Ask customers targeted questions to quickly understand the root of the problem Track computer system issues through to resolution, within agreed time limitsProvide prompt and accurate feedback to customersFollow up with clients to ensure their IT systems are fully functional after troubleshooting Prepare accurate and timely reports Document technical knowledge in the form of notes and manuals Maintain good relationships with clients Skills Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk / Network Engineer in an IT service company Hands-on experience with Windows and other OS Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and troubleshoot technical issues Excellent problem-solving and communication skil...

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