Online Review and feedback consultant (Analysis)

Al Batha Holding LLC - Dubai - Responsibilities: 1. Review and analyse on daily basis customers’ review & feedback based on: a. customers satisfaction survey b. website product review c. Social media feedback 2. Identify the gaps in the customer service & adapt the processes where needed 3. Monitor and follow-up with your team the online customer review & feedback to maintain an overall strong customer service & satisfaction. Taking ownership of customer’s issues and following problems through to resolution. 4. Coordinate were needed between the different internal & external departments 5. Manage a team of customer/after sales representatives & monitor the team on performance 6. Based on customers review and feedback, conduct training for the call centre representatives and other stakeholders to improve on overall service...

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