Guest Relations Manager - 5* Hotel

Quest Search & Selection - Dubai - Quest Search & Selection is working with a stunning 5\[ Hotel, part of international hotel chain based in Dubai, UAE looking for a Guest Relations Manager to assist the Front Office Manager in ensuring guests' satisfaction and smooth operation of the Guest Services/ Front Office department. The Guest Relations Manager will be responsible for: · Managing day to day operations, ensuring that all guests' expectations are met · Handling complaints and follow up with the concern departments to ensure guests' satisfaction · Communicating with all concerned departments any special requests · Supporting the FO team to ensure smooth check in and check out of the guests · Leading by example and goes above and beyond guests' expectations · Empowering guest service staff and FO · Ensuring that all guests' stay is smooth and takes constructive feedback · Identify and develop talent within the team · Works close with the HR department in staff development and career progressions ...

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