Call Center Agent - Arabic Speaker

Dubai - We are looking for a Call Center Agent to be based in our Dubai office that will be the liaison between our company and its current customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries, keeping customer satisfaction will be at the core of every decision and behavior. Please keep in mind this role will involve shift rotation. Responsibilities Answer incoming calls and respond to customer calls Resolve customer complaints Identify and escalate issues to relevant individuals Provide product and service information to customers Research required information using available resources Research, identify, and resolve customer complaints using applicable software Follow communication “scripts” when handling different topics Route calls to appropriate resources Document all call information according to standard operating procedures Recognize, document, and alert the management team of trends in custo...

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