Senior Staff Customer Success Manager

Dubai - Essential Responsibilities: Own ultimate responsibility for the customers renewal and for expansion of the platform. Promote maximum value from their investment in industrial Asset Performance Management (APM) solution, aiming for full utilization of their licenses, identify new opportunities, and collaborate with sales teams to ensure growth attainment and increased footprint.• Lead the development and execution of action plans to achieve identified customer outcomes for named accounts by establishing critical goals or other key performance indicators.• Identify risks to the customer achieving their stated business goals and work with the virtual team to build a risk mitigation plan.• Effectively network within accounts from the C-Level down in order to achieve successful execution of the customers business objectives.• Manage and coordinate post-sales customer lifecycle activities including training, professional services, technical support, renewals, expansion, and advocacy.• Man...

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