Head of UAE Trade Operations

Dubai - To directly manage Trade processes in UAE and BSS including performance monitoring through Key Performance Indicators & Service Level Agreements § Accountable for process execution and delivery by applying high performance business standards, meeting or exceeding internally agreed targets and SLA’s with respect to team development, running and discretionary costs, service quality, productivity, change integration, operational risk and customer satisfaction § Accountable for establishing high performance organisational standards through effective institution of performance development standards and measurements, recruitment of high calibre resources, and building robust succession plans and structure. The role holder needs to aspire to grow and subsequently lead the team onshore as well as offshore. Point of contact, escalation for all stakeholders. § The role holder will need to present UAE Trade in senior forums i.e. EME SLT, Risk and controls forums etc. Work closely with P...

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