Customer Service Agent

Dubai - 1.Managing incoming calls and customer service inquiries 2.Generate leads that develop into new customers. 3. Identify and assess customers’ needs to achieve satisfaction. 4.Provide accurate, valid and complete information by using the Light methods/tools. 5.Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. 6.Follow communication procedures, guidelines and policies. 7.Handle Emails, Social Media, Web Chat. Job Requirements ·With minimum two of years of experience in call center, telesales marketing, customer relations. Excellent interpersonal communication skills High level of professionalism customer service-oriented and a solution provider Ability to respond positively to working in a pressured environment. Work well with a team and be co-operative. Bilingual – Arabic or Chinese and English Language Female With own visa or Husband/Family’s sponsored visa...

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