Airport Services Agent - Baggage Claims

Flydubai - Dubai - Assists the central baggage claims supervisor with the smooth running of the department. The agent will monitor and manage tracing queues and update and manage records in world tracer. Agent will proactively manage tracing activity and liaise with customers for delivery or for support in making a claim for lost or damaged baggage. Act as Supervisor in their absence. KEY ACCOUNTABILITIES Key Activities 1. Complete a pattern of intense tracing in advance of moving a file to settlement to ensure full search has been completed. 2. Assist in the development of monthly reports, and coordinate their production and distribution. 3. Support and assist the Supervisor with completion of files required for final settlement once bags is considered lost, ensuring the customer provides all the required data. 4. Manage interaction with passengers in person, via email or telephone supporting the customer through the claim or re-patriation process. 5. Ensure that full records are maintaine...

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