Customer Quality Manager

Job Position: Customer Quality Manager
Job Description: Harmony Connections - Dubai - - To provide consistent customer service aligned to the distributors standards - Coordinate with the top management for customer service strategic initiatives -Develop annual and monthly sales & service quality performance -Develop annual plan related to sales & service / marketing / logistics / finance / IT -Responsible with CS reports, review and analyse results. -Performance based incentive scheme implementation -KPIs: Annual Competitive CS Survey, Monthly Local CS Survey, Dealers' Process Standards compliance rate Skills -KPI driven -5 to 7 years of automotive operations quality experience -Fundamental Automotive Sales operations / quality knowledge -Good awareness of competitors' activities and performance -Excellent MS Office skills -University Degre -Arabic or French Speaker is an advantage Job Details Job Location Dubai, United Arab Emirates Company Industry Automotive Company Type Employer (Private Sector) Job Role Quality Control Employment... - Permanent - Full-time
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