Reservations Agent

Job Position: Reservations Agent
Job Description: Taj Dubai - Dubai - 2. Check availability of rooms and be able to decide on the room position availability. 3. Take down FIT reservation with all details on the computer. 4. Modify and cancel reservations on the computer as necessary. 5. Confirm waitlist or send a reply for a reservation as necessary. 6. Sort out and file reservation correspondence. 7. Up sell the rooms. 8. Have a through knowledge of the establishment policies, especially regarding room bookings. 9. Handle vouchers and advance payments. 10. Reply to queries from guests regarding their reservation. 11. Handle third party payment against room reservations. 12. Download and print LHW and U tell bookings/ GDS and website bookings. 13. Maintain a proper file of all the documents. 14. To use e-mail for necessary correspondence and where applicable. 15. To follow the entire reservations process according to the Genesis standards. 16. Adhere to personal grooming as per standards laid down by the hotel. 17. Ensure that uniform is c... - Permanent - Full-time
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