Representative, Customer Service

Job Position: Representative, Customer Service
Job Description: CommScope Inc. - Dubai Internet City, Dubai - GENERAL SUMMARY The Customer Service Representative is primarily responsible for cultivating customer relationships for current/potential customers by utilizing excellent and in-depth knowledge of CommScope products, capabilities, as well as CRM process, and procedures. The CSR will be accountable for customer service as related to serving customer orders from the point of sale up to and including the time the order ships and invoices. This may include, but is not limited to, order input, order scheduling, expediting, tracking, finding and coordinating alternative materials as necessary, and in general any aspect of meeting customers needs. DUTIES & RESPONSIBILITIES Follow developed procedures pertinent to the effective and efficient operations of Customer Service, supports development of new procedures as necessary; Monitor programs and procedures to ensure on-time delivery to meet customer expectations, while maintaining in-depth knowledge of the Company's systems and processe... - Permanent - Full-time
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