Integrated Contact Centre Supervisor

Job Position: Integrated Contact Centre Supervisor
Job Description: Virgin Mobile UAE - Dubai - Job Purpose: Providing day-to-day leadership of a team of Member Care Champions (agents) to achieve the highest level of customer service possible and ensure departmental goals are achieved. The Supervisor must demonstrate the highest standard of quality service, commitment and courtesy in dealing with cus-tomers and co-workers. Key Accountabilities: Facilitate teamwork and ensuring the effective day-to-day operations of call centre Day to day leadership of customer care champions, including HR management and employee en-gagement Provide guidance and/or help to staff in resolution of difficult customer questions and develop staff understanding of problem-solving process Ensure optimum staffing levels through efficient scheduling and adjustments to meet peak service demands; investigating and evaluating staffing models, and exploring impact of various staffing models on business objectives Responsible for administrative duties including reporting, time sheets, schedule adhere... - Permanent - Full-time
(For complete job details, check from the link below.)

Apply here: http://ift.tt/2pWbFX5

Note: This advertisement for Integrated Contact Centre Supervisor maybe valid for one month from the date it was posted, so don't miss the chance and apply now!

Be updated, subscribe to Hiring Dubai
Get a job, Upload your CV to HiringUAE
Looking for job in other gulf place? check HiringUAE.com

Comments

Top job post of the week!

Sales Administrator

FEMALE, ARABIC SPEAKER OFFICE MANAGER up to 25K AED For a Holding Group in Dubai

EUROPEAN EXECUTIVE CHEF up to 20K AED for a Casual Dining Restaurant in Dubai

Walk-in for HR/Medical Coding Trainer/Admin Executive in Dubai

RESTAURANT MANAGER up to 15K AED for a Casual Dining Restaurant in Dubai

Senior Electrical Engineer Design

EMIRATI FINANCE ASSISTANT up to 18K AED for a Luxurious Leisure Club in Dubai