Call Center/Contact Centre Agent – UAE National

Job Position: Call Center/Contact Centre Agent – UAE National
Job Description: Dubai - JOB PURPOSE - To provide & deliver a professional one stop customer service and create a positive impression of the bank over the phone in line with the bank s established standards. - PRINCIPAL ACCOUNTABILITIES - Work Management - Ensure providing superior customers services & answer all incoming calls with maximum quality and highest productivity. - Recognize and convert sales opportunities while answering prospect customers inquiries and deepen existing customers relationships by Cross Selling and generating sales leads. - Applying sound & accurate product knowledge. - Follow up all activities and requests arising from customers calls and deliver as promised. - Complaints handling and problems resolution. - Checking and updating customer s data and information. - Provide management with valid and regular customers feedback. - Ensure efficient secrecy by applying the standards security measurements before providing any information to callers as specified by bank s policy & procedures... - Permanent - Full-time
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