Dubai hiring for IT Manager

Job Position: IT Manager
Job Description: Dubai - Career Level High Level Minimum Experience Over 5 years Minimum Education Level Bachelors Degree English Level Advanced Computer Literacy High Level General Skills Good Communication Skills Ability to Join Immediately Responsibilities Reporting to the Regional IT Support Manager, leading a team. IT operations management, Managing IT Infrastructure and applications. Manage IT Service Delivery, manage IT support to all the internal customers. Generate, analyze and communicate SLA performance metrics to internal customers. Perform regular service review meeting with internal customers and external stakeholders. Perform regular team meetings to review the service performance, identify improvement areas. Manage the implementation of IT service management tool BMC Remedy (Incident/SR modules, asset management modules). Co-ordinate with finance team to manage the internal IT service catalogue charges, monthly invoicing for standard services, exception reques... - Permanent - Full-time
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